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Last updated:23rd March 2018

Privacy Policy

We take our customers privacy seriously and we will only collect and use your personal information as outlined below.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.


We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.


You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.


If you have any comments or suggestions, we would be pleased to receive them through our online contact form at https://www.pastrypro2u.com.my/a/contact-form

Collection of  Personal Information
Pastry Pro Retail Sdn Bhd does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you create a Pastry Pro Retail Sdn Bhd account the personal information we collect may include your:

  - Name
  - Delivery Address
  - Email Address
  - Telephone Number
  - Mobile Number
  - Date of Birth
  - Gender

The personal information we collect from you will be used in some or all of the following ways:

  - To deliver the products you have purchased from Pastry Pro Retail Sdn Bhd
  - To update you on the delivery of the product and for customer support purposes
  - To provide you with relevant product information
  - To process your orders and to provide you with the services and information offered through our website and which you request
  -Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on Pastry Pro Retail Sdn Bhd website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.


Updating Your Personal  Information
You can update your personal information anytime by accessing your account on Pastry Pro Retail Sdn Bhd website.


Security of Your  Personal Information
PASTRY PRO RETAIL ensures that all information collected will be safely and securely stored. We protect your personal information by:
   - Restricting access to personal information
   - Maintaining technology products to prevent unauthorised computer access
   - Securely destroying your personal information when it's no longer needed for our record retention purposes

Pastry Pro Retail Sdn Bhd uses SSL (secure sockets layer) encryption technology when processing your financial details. SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.


Disclosure of  Personal Information
We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from PASTRY PRO website. In exceptional circumstances Pastry Pro Retail Sdn Bhd may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Pastry Pro Retail Sdn Bhd is committed to complying with the Privacy Act and the National Privacy principles.

We may however use your contact information to send newsletters from us and from our related companies.

If you believe that  your privacy has been breached by PASTRY PRO RETAIL please contact us at https://www.pastrypro2u.com.my/a/contact-form  and we will resolve the issue.


Log Data
When you visit Pastry Pro Retail Sdn Bhd, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
   - Your computer's IP address
   - Browser type
   - Webpage you were visiting before you came to our site
   - The pages with in Pastry Pro Retail Sdn Bhd you visit
   - The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.


Changes to the  Privacy Policy
Pastry Pro Retail Sdn Bhd reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.



Complaints about  breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at https://www.pastrypro2u.com.my/a/contact-form.