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Last updated: 30th May 2018

Return, Refund, And Exchange Policy

We are very sorry but perishable food products cannot be return. Non-food products can be returned as described below.

  • If your food products arrived damaged or contaminated in any way, please contact us directly at 603-6272 1155 and we will do our best to resolve your problem.

We do not accept change of mind returns.

We have a 30 calendar day return policy for our non-food products. If 30 calendar days have passed since your purchase, unfortunately we can't offer you a refund or exchange.

We accept returns for all our non-food products for the following reasons:

  • Product is damaged
  • Product is defective.
  • Product is not as advertised
  • Wrong item delivered

To be eligible for a return, your item must be unused and in the same condition that you received it. Items that were wrongly delivered or not-as-advertised, must be returned in its original packaging.

To complete your return, you are required to fill in our Return Form and submit it with your receipt or proof of purchase.

Once your return is received, we will send you an email to notify you that we have received your returned item.

Upon inspection we will notify you of the approval or rejection of your return.

For approved returns, we will exchange your item accordingly. In the event we do not have the relevant stock, we will give you a full refund.

For rejected returns, we will return the original item to you.


Refunds (if applicable)

If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on the credit card company.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using this form https://www.pastrypro2u.com.my/a/contact-form.


Shipping

To return your product, you should courier your product to using your preferred courier service provider:

Pastry Pro Sdn. Bhd.

No 8, Jalan 3/37A, Industrial Area

Taman Bukit Maluri, Kepong

52100, Kuala Lumpur

Attn: Ecommerce Department


Alternately, you can use our preferred return fulfilment service provider, CollectCo.

To use CollectCo, you will have to go to our CollectCo dashboard at the following link:

https://send.collectco.my/parcel/return/169

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don’t guarantee that we will receive your returned item.


Contact Us

If you have any questions on how to return your item to us, contact us at https://www.pastrypro2u.com.my/a/contact-form.